Interactive health apps may inspire healthy behaviors, but watch the tone

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Just like real doctors and nurses, online health tools with good — but controlled — communication skills can promote healthier lifestyles, according to researchers. However, if their tone is conversational, these tools may lull users into a false sense of comfort, they add. In a study, people who experienced a back-and-forth interaction with an online health risk assessment website were more likely to follow the health behaviors suggested by the tool.



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